DIALBITS · For Voice-Driven Customer Operations
AI Voice Technology

Voice Robot for Voice-Driven Customer Operations

Automate debt collection, customer support, and sales at scale.

Voicebot for lending

Don't just call your customers. Interact with them.

01

Appointment Reminders

  • Confirm, reschedule, or cancel
  • Full back-and-forth handled by bot
  • Automatic calendar updates
  • Follow-up reminders
02

Special Offers

  • Personalized promotions
  • Opt-in & preference capture
  • Upsells & cross-sells
  • Campaign response tracking
03

Information Collection

  • Survey & feedback calls
  • Customer detail verification
  • KYC steps by voice
  • Document & data gathering
04

Proactive Notifications

  • Account & payment status alerts
  • Service update announcements
  • Two-way response on the spot
  • SMS follow-up for no-answers
05

Debt Collection

  • Automated notifications & reminders
  • Reachability verification
  • Payment postponement
  • Payment plan updates
06

Customer Support

  • FAQ & typical issue resolution
  • ID / KYC verification
  • Balance & account checks
  • Payout status enquiries
  • Document handling
What can AI do?

Three reasons to switch to voice AI

Quick launch

  • 500+ script-oriented models for Banks, FinTech, Insurance, E-com, Telecom and more.
  • 1000+ digital agents in SaaS contact center, up to a few thousand.
  • With initial costs, free first period and low cost subscription.

Easy scaling & control

  • Makes almost any number of calls simultaneously.
  • Shows full detailed analytics on all calls, recording responses.
  • Switches to new tasks and rolls out in one touch.

Powerful AI

  • Multilingual models, switching between languages.
  • Understanding of complex mix, regional dialects and industry-specific terminology.
  • Minimum requirements for cloud infrastructure. Connection via WEB or API.
Voice assistance is able to

An agent that never sleeps, stalls, or quits

Works 7 days a week, without lunch and smoke breaks.
Can speak with any male and female voices.
Never takes a sick leave.
Fluent in main language(s) of the country.
Always focused on a constructive dialogue with the client.
Proficient in slang and various regional dialects.
Can be up and running in just a few days.
Has ready-made speech models: collection, banking, insurance, telecom, cars, e-com, retail, and more.
Localization

Built for the region — not just the language

Each model is tuned to how people actually speak in the market — accent, cadence, and everyday vocabulary — so customers hear a natural local voice, not a foreign one.

Tbilisi

Georgian

Calibrated on Tbilisi speech — the intonation and vocabulary most Georgian customers recognize as their own.

Հ
Yerevan

Armenian

Trained on Eastern Armenian with the Yerevan dialect, the everyday variant used across most of the country.

A
Baku

Azerbaijani

Tuned to Baku speech — the capital's pronunciation and expressions customers use in daily conversation.

Use case: Collection efficiency

Higher collection — without losing customer loyalty

88%
Collection efficiency at the stage of delay 1 – 30 days, working exclusively with a bot.
91%
Of clients do not realize that they were communicating with a bot.
5–7%
Better efficiency than the soft collection agent.
×2
Increase in operational efficiency overall.
Use case: Collection — scripts across the cycle

One bot, the whole collection journey

Precollection · 2 scripts
Soft collection · 5 scripts
Third party · 1 script
Polite
Remind about upcoming payment
present it as a service, not a requirement
Mild
Clarify the situation upon delay
at the initial stage of delay
Medium
Actively demand payment
and obtain an obligation to pay
Demanding
Collect persuasively and persistently
upon a long delay
Polite
Ask contacts to inform the debtor
upon a long delay
Case study

Payment reminders automation

Retail · Home & Garden
Large international retailer.
400+ stores across 15 countries.

Challenge

The client wanted to automate payment reminders with its contractors, to relieve the workload of the accounting department and increase the collectibility rate.

Solution

A voicebot calls about overdue payments on a weekly schedule, repeats calls, and sends SMS to those who don't answer after several attempts.

Case study · Results

Payment reminders automation: results*

46%
picked up after 1st attempt
+
18%
picked up after 2nd attempt
=
64%
in total

Conclusions

  • High response rate after two attempts (64% in total).
  • Complementary channels of contact (64% phone + 36% SMS).
What can AI do on its own?

Full commercial conversations

1
Sell products and services independently — or persuade the client to participate in promotions.
2
Conduct surveys among customers who received the service and aggregate the primary result.
3
Improve customer service speed — faster, more efficient request processing, shorter waiting times.
4
Solve peak-load issues — maintains the Service Level with any number of calls.
Mode 1

Independently · End-to-end

The bot handles the full conversation from dial to resolution without human involvement.

Mode 2

In symbiosis with the operator

The bot qualifies, transcribes, and prepares the call — a human operator steps in when it matters.

Case study

Customer Retention

Veterinary Clinic · Customer Retention
Regional veterinary clinic network.
Serving 3,000+ active pet owners.

Challenge

No organized client retention outreach — appointment reminders, follow-ups, and promotions were handled manually or not at all, leading to loss of repeat visits and potential revenue.

Solution

A voice bot was deployed to automate appointment reminders, vaccination due alerts, special offer calls, and inactive client win-back campaigns across the full client base.

Case study · Results

Customer Retention: results

38%
no-show rate reduction
+
27%
win-back rate on inactive clients
=
×1.4
revenue per client per year

Conclusions

  • Automated outreach replaced manual calls — zero extra staff cost.
  • Appointment reminders and promotions now run on autopilot year-round.
  • Inactive clients re-engaged through personalized win-back campaigns.
Voicebot benefits

Everything you need — in one platform

Easy Start
Global Coverage
Increase Efficiency
All in One Platform
Privacy & Automation
Optimize Costs
Powerful Analytics
Security & Monitoring
Where to start?

From first meeting to live calls in seven steps

Getting inputs from the partner — records, scripts, product description.
Choosing the right template for script customization, or creating a script from scratch.
Validation of the script "on paper".
Script programming by the developers' team.
Adding scripts to the partner's personal account.
Dry runs and quality checks.
Call launch.
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